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RETURNS – SWYC

RETURNS

Personalised or Made to Order Goods

Please note that bespoke or personalised items cannot be changed or returned.  


Returns

We want you to be fully satisfied with your order, in the unlikely event this is not the case you can return your order to us within 14 days of receipt of your goods for an exchange or refund. We aim to process all refunds within 7 days of receipt of goods. 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return email.

Returning Your Items

Please package your items and return your item/s to:

SWYC RETURN

4 CAMBRIDGE ROAD

NEW MALDEN

KT3 3QE

Please note:

Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that your items will arrive with us. If your items are faulty, the original shipping cost and the returns postage will be refunded. If you require any further information please email Charlotte@saywhatyouc.com. 

Refunds

Refunds will be issued onto the original payment card or Paypal account.  Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty.  Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for swimwear, lingerie or earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.

Faulty Items

If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.

Personalised or Made to Order Goods

Please note that bespoke or personalised items cannot be changed or returned.